FAQs

Contact Us

• How to contact us

iPhone 14 - Most Asked Questions

• Are your MagSafe integrated cases compatible with all MagSafe accessories and chargers?
• Where do I dispose of my enhanced case?
• Will my case break down from normal use?
• How long would it take for a case to break down once disposed of?
• Are your cases biodegradable?

Product FAQ

• Tech21 packaging’s environmental characteristics
• Are your cases Silicone free?
• What are your cases made from?
• MagSafe charging
• Product Testing - what we test

Order Enquiries

• Can I cancel my order?
• How will I know if my order has been processed?
• Why is my order not showing up in my account?
• I have received the wrong item with my order, what should I do?
• I have not received my tracking number
• Why isn’t this in stock/when will this be back in stock?

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Shipping and Delivery

• How do I track my order?
• What carriers do you use?
• Do you ship to PO Boxes?
• Why is my order going to the Netherlands?

Warranty

• What information is required for a warranty claim?
• What is covered by your warranty?
• How can I request a Warranty Replacement?
• What products from your site are covered by the warranty scheme?
• Our Warranty cover on screen protectors (Impact Glass / Evo Glass / Impact Shield
• What happens if my original product is out of stock?

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Returns & Refund FAQ

• Returns Policy
• How do I return an item?
• What do I do if my product is faulty?
• Have you received my return?

Promotion & Discounts FAQ

• Tech21 Affiliate Programme
• Up to 70% off – Terms & Conditions
• Where do I enter a Promotion Code during the checkout process?
• Do you offer Apple employee discount?
• What happens if I forget to use a coupon/voucher code?
• Can I apply 2 promotional codes on the same order?

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