FAQs
Top frequently asked questions....
Ordering & Emails FAQ
- Why isn’t this in stock/when will this be back in stock?
- I have not received my tracking number
- Why is my order not showing up in my account?
- Why have I been charged for shipping when my order was over X amount?
- No one is replying to my emails
- I've signed up to the newsletter but haven't received my Welcome coupon code?
Promotion FAQ
Product FAQ
- Complaints about faulty products
- Are your cases Silicone free?
- What are your cases made from?
- Do your cases yellow?
- Do you have this product for my device?
- AirPods Pro lid falling off
Warranty
- What information is required for a warranty claim?
- What is covered by your warranty?
- What products from your site are covered by the warranty scheme?
- What happens if my original product is out of stock?
- My product has been discontinued, am I still covered by a warranty?
- I purchased from an unauthorised retailer, can I still have a warranty replacement?
Returns & Refund FAQ
- Returns Policy
- Do I have to pay to return a faulty item?
- I sent a return before you replied to my request, can I have a postage refund?
- What do I do if my product is faulty?
- Have you received my return?
- How do I return an item?
Custom Cases
- My case hasn’t arrived?
- I entered my address details incorrectly. Will I still get my order?
- I uploaded the wrong photo / mis-spelt my name, can you change it for me?
- Are there any restrictions on image uploads?
- Can I return my customised case?
- How will customising my case affect my warranty?
Shipping and Delivery
- How long will my shipping take with COVID19?
- I've got a confirmation email after receiving my order and it says I'll be charged?
- Do you ship to PO Boxes?
- Do you offer Next Day Delivery?
- What carriers do you use?
- How do I track my order?
Product Related Questions
- Tech21 packaging’s environmental characteristics
- Product Testing - what we test
- Prop 65 and tech21 products
- S21 & S22 Finger Print Scanner Sensitivity
- Pixel 3 / 3 XL Google Assistant compatibility
- What's the difference between Evo Check and Evo Mesh product styles?
General Enquries
- Tech21 Affiliate Programme
- How to contact us
- Where do I enter a Promotion Code during the checkout process?
- Wireless charging (iQI) Compatibility
- VAT Enquiries
- I have received the wrong item with my order, what should I do?