RETURNING YOUR PRODUCT IF IT'S UNWANTED:
If you purchased your product direct from the tech21.com website, please return your item unused and in original condition (as it was received by you) within 14 days, and we’ll give you a refund. It's important to contact us first before sending the item to us, by using our Returns form.
If you purchased your product from one of our authorised stockists, you are entitled to a refund or exchange directly from the retailer as part of the retailers' Returns policy. Tech21 cannot issue refunds for products bought from other retailers.
RETURNING YOUR PRODUCT BECAUSE IT HAS A FAULT:
If you purchased your product from tech21.com and it develops a fault within the Warranty period of the product (we offer a Lifetime Warranty on most product styles), use our Warranty Replacement form and we'll organise a no-hassle replacement.
If you purchased your product from one of our authorised stockists and it is within their Returns policy period, we do recommend returning the product to the original retailer. If they are unable to help you, and the fault is within the tech21 Warranty period of the product (we offer a Lifetime Lifetime on most product styles), please use our Warranty Replacement form, providing proof of purchase and we'll try to help with the replacement.
RETURNING CUSTOMISED PRODUCTS:
Once a case has been customised, it can no longer be returned. But don’t worry, it’s still guaranteed against defects in materials and workmanship so if it develops a fault, we’ll replace it for free. If you need to return a customised product, please get in touch.