RETURNING YOUR PRODUCT BECAUSE YOU DON'T WANT IT:
If you purchased your product direct from the tech21.com website and you decide you no longer want it, we'll give you a refund provided that you return it to us within 14 days of you receiving your order, unused and in its original condition (with packaging intact). Refunds are for product only. Shipping charges are non-refundable. It's important to contact us first before sending the item to us, by using our Returns form. This Returns Policy does not apply to any tech21 "Custom" product.
At the moment we are only able to provide free return labels for UK and USA customers. Please email us at helpdesk@tech21.com with your order number and the SKUs you are looking to return, one of our customer service agents will be able to assist you.
If you purchased your product from one of our authorised retailers, you may be entitled to get a refund or a replacement product directly from the retailer as part of the retailers' Returns policy. Tech21 cannot issue refunds for products not purchased from tech21.com.
RETURNING YOUR PRODUCT BECAUSE IT HAS A FAULT:
If you purchased your product from tech21.com and it develops a fault within the period and scope of tech21's limited warranty, use our Warranty Replacement form and we'll provide a replacement.
If you purchased your product from one of our authorised retailers and it is within their Returns policy period, we do recommend returning the product to the original retailer. If they are unable to help you, and your claim is within the period and scope of tech21's limited warranty, please use our Warranty Replacement form (proof of purchase required) and we'll try to help.