Here at tech21, we have a dedicated customer service team and we love hearing your feedback, good or bad!
Once you have contacted our Customer Service Team, please be sure to check your junk/spam folder within your inbox as sometimes our responses are counted as spam.
We may take a little longer to respond to your enquiry, due to reduced staffing throughout the Christmas Holidays. Normal working hours will resume on the 4th of January. We wish you a Merry Christmas & a Happy New Year!
EXTENDED RETURNS PERIOD
If you have made a purchase between the dates of 19/11/2021 - 1/01/2022, you may return this before 29/01/2022. We have extended our return time frame, to help relieve with the busy Christmas Period.
UK RETURNS LABEL DELAY
We have changed our Tech21 warehouse and are currently waiting on our new return labels for our UK customers.
Please reach out to us, if you are a UK customer and require a returns label. We will reach out to you, once we have received the updated label.
Please do not attempt to make a return to us, as we do not want your return to be lost in the transition of this process.
Contact us at helpdesk@tech21.com
This slight delay, will not affect your return period & we apologise for any inconvenience this may cause.
GENERAL SUPPORT
For general support please contact us at helpdesk@tech21.com.We appreciate your patience during this time and we will be back soon to assist with your warranty claims. In the meantime, we wish you well. Stay safe.
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We try to offer as many ways for you to contact us, making it as easy as possible.
The best way is to submit a request. We actively monitor all responses and do our best to respond to you within 2 working days. Please select the link below best suited for your enquiry:
| Warranty Replacement | ||
| Order enquiry | ||
| General enquiry | ||
| Business enquiry | ||
| Product enquiry | ||
| Return an item | ||
| Feedback | ||
| Warranty Registration | ||
| Custom - Artist Collaboration Request
(Alternatively, you can write to us at tech21, 5 Church Street, Twickenham, TW1 3NJ, England.)
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