What do I do if my product is faulty? October 11, 2018 13:38 Updated We want to sort out any issues with faulty items straightaway. As soon as you discover a fault, please Submit a Warranty request with as much information as possible. Related articles How do I return an item? How to contact us Returns Policy How can I request a Warranty Replacement? I'd like to return an item for a refund or warranty exchange but I don’t have my receipt?